Refund and Return Policy – Vapemarina
At Vapemarina, we strive to provide you with the best quality products and a seamless shopping experience. However, we understand that sometimes you may need to return or exchange an item. This Refund and Return Policy outlines the conditions under which we accept returns and provide refunds.
By purchasing from our website, you agree to the terms set forth in this policy.
1. Return Policy
We accept returns for items purchased from Vapemarina within 7 days from the date of delivery, subject to the following conditions:
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Eligibility: To be eligible for a return, the product must be unused, unopened, and in the same condition that you received it, including the original packaging.
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Non-returnable Items: Certain products are non-returnable, including:
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E-liquids or other consumables that have been opened or used.
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Devices or accessories that have been opened or used.
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Items purchased on sale or with a special promotion, unless stated otherwise.
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2. How to Return an Item
To return an item, please follow these steps:
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Contact Us: Reach out to our customer service team within 7 days of receiving the product to request a return. You can contact us via email at vapemarinadxb@gmail.com or call us at +971 5670 81362.
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Provide Details: Please provide your order number, the item(s) you wish to return, and the reason for the return.
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Return Authorization: Once we approve your return request, we will provide you with instructions for returning the product, including the return address.
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Ship the Item: Pack the item securely, ensuring it is in its original condition and packaging. You will be responsible for covering the return shipping costs unless the return is due to a mistake on our part (e.g., incorrect or defective items).
3. Refund Policy
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. The refund process will be as follows:
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Refund Processing Time: If your return is approved, we will initiate a refund to your original method of payment within 7-10 business days. The time it takes for the refund to be processed may depend on your payment provider or bank.
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Shipping Costs: Refunds will not include the original shipping charges. The customer is responsible for any shipping costs incurred during the return process, unless the return is due to an error on our part (e.g., faulty or incorrect product).
4. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you would like to exchange a product, please follow the return process outlined above and contact our customer service team to request an exchange.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the product with your order details and images of the damage. We will arrange for a replacement or full refund at no additional cost to you.
6. Cancellations
You may cancel an order within 24 hours of placing it, provided the order has not yet been processed or shipped. If your order has already been shipped, the standard return policy applies.
7. Customer Service
If you have any questions about our Refund and Return Policy or need assistance with a return or refund request, please don’t hesitate to contact our customer support team:
Email: vapemarinadxb@gmail.com
Phone: +971 5670 81362
We are here to help and ensure you are satisfied with your purchase.
